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Return Policy





We are happy to accept your return of new or used goods purchased from our store by phone, walk-in or website within 15 days of your receipt of goods.
* Some restrictions apply depending on Vendor.

For any info concerning returns please read all of this page and if you have additional questions, please use the LiveChat window below or call 866-940-3686.

  
If your desired return falls within the parameters of this policy you may send it back with a copy of your receipt and a letter stating the action you would like us to take - refund, replacement or trade. All original equipment, components, manuals, cables, documents and packaging must be returned in original condition with your item in order for us to process your RM (Return merchandise.)  Physically damaged items, unless caused by defect in product cannot be returned. . Items returned in non-new condition or missing original equipment are subject to up to a 15% restocking fee. All items returned in proper condition with original components within the return policy time frame will not be charged a restock fee.

 

TOPICS
1. Defective items
2. Software and Sensitive Materials
3. Special Orders
4. Items shipped in error
5. Other returns
6. Shipping
7. Out-of-Stock (Back-Order) Items



Defective items

May be returned within 15 days for exchange or partial refund. For international orders a refund may only be available (in which case a total refund not including shipping would apply.)

Software and Sensitive Materials

No returns on opened software and all sensitized materials such as film and paper.

Special Orders

There are no returns on special order items. Special order items include products that we do not regularly stock and have been ordered for you specifically.

 

Items shipped in error

May be returned within 15 days for exchange or full refund. Midwest Photo Exchange will send you a call tag (pre-paid shipping label) to return the goods. For international orders a refund may only be available (in which case a total refund including shipping would apply.)


Other returns

Items returned for any reason other than stated above are subject to a 15% restock fee upon return of said items.

 

Shipping

Unless by error on our part and not including defective items, we will not pay for return shipping on any merchandise sold to and from our store. If product was determined defective or shipped in error and falls within our 15 store warranty period, we are happy to pay for shipping of replacement items to you.


Out-of-Stock (Back-Order) Items

Sometimes items are returned to us are currently on back-order with our distributor or manufacturer, or after the product has been discontinued. If we no longer carry an item that is sent in for replacement, you will be notified via email or phone with a few options: If discontinued we can send you a comparable replacement item, or a refund for the original cost of the item. If back-ordered we can hold your return until the item becomes available or issue a refund for the original cost of the item.

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