Return Policy

Midwest Photo 15-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Midwest Photo within 15 days of the purchase date, or exchange it up to 30 days of the purchase date, subject to the conditions and exclusions below.

Return Policy Exceptions

Any item indicated on the website as a different return policy (these are manufacturers restrictions)
Any camera with more than 200 actuations is subject to a minimum of a 15% restocking fee
Any cinema camera or camcorder with more than 2 hours of recording time logged is subject to a minimum of a 15% restocking fee

You may initiate a return or exchange by phone at 866-940-3686 or Live Chat on mpex.com

Shipping Tips

Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged.

Return Address

Midwest Photo Returns Dept.
2887 Silver Dr.
Columbus Ohio, 43211

Return an Item in Person

You may return an item to our Columbus Ohio store. Our store is located on 2887 Silver Dr. Columbus, Ohio. We are located on the southwest corner of Weber Rd and RT 71.

Eligibility Conditions

Please read conditions below. If all conditions are not met, Midwest Photo reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. Midwest Photo can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items

Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
Select special-order merchandise, or any item indicated on the website as nonreturnable
Underwater equipment that has been submerged

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 5-7 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will contact you for the information needed to credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

Midwest Photo is not responsible for personal data or items left in returned merchandise. Midwest Photo is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.